The Role:

ServiceNow customers work with a massive and diverse set of data across their business. We are looking for an experienced Product Manager who is passionate about bringing highly relevant data together so companies can deeply understand their enterprise and customers. You will be enabling companies to incorporate data from anywhere in their ecosystem into their digital workflows and powering new AI experiences in a highly governed way. You will define and build capabilities so customers can provide data that is trusted, easy to discover and understand, and can be utilized by humans and AI agents.

This role is highly collaborative, working with product managers, internal and external customers, and experienced engineers to build high quality services that are the foundation of the ServiceNow platform.

What you get to do in this role:

Deliver Customer Value

Work directly with internal and external customers to Identify use cases that can be achieved and enhanced with data fabric capabilities
Collaborate closely with ServiceNow business units to power new products and capabilities built on the data platform
Evangelize the data fabric capabilities to drive awareness, enablement, and adoption
Become a domain expert by integrating usability studies, research, and market analysis into product requirements that map to clear customer value
Provide Team Leadership
Manage various stakeholders and communicate product priorities and build consensus
Work with cross-functional teams to execute on the product roadmap and bring high-quality services to life
Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
Have a Significant Impact
Own the vision and product strategy for new data fabric services that are delivering net-new capabilities and unlocking additional market opportunity
Be part of a high-performing Product team that is accountable, empowered, and works together to deliver outcomes that matter
Influence other product teams by being the expert in your domain

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of Product Management experience or equivalent in a technical role
Domain experience in data governance, data fabric, data mesh, data products, data catalogs, semantic layers and/or knowledge graphs
An understanding of the broader data and analytics space, and how companies are utilizing data in near real-time to unlock innovations and power AI
A strategic mindset to define product vision and strategy that delivers strong customer value and produces business outcomes
Strong prioritization skills that are data-driven and based on market needs
Experience building and operating enterprise-class data services
Demonstrated experience owning an actionable product roadmap and driving execution
Ability to inspire and align engineering teams to deliver exceptional experiences
Technical savvy and experience working with developers and architects to build scalable and highly reliable services that are part of a larger platform
Business savvy with a track record of delivering impactful business outcomes

Staff Inbound Product Manager at ServiceNow (Agentic AI team) - PM Job Opening