Kaluza reimagines energy to bring net-zero within everyone’s reach. The Kaluza platform enables energy utilities to unlock the full value of a radically changing energy system—simplifying operations, empowering customers, and accelerating decarbonisation. From automating billing to optimising home energy usage, we turn complexity into clarity, delivering win-win-win outcomes for customers, suppliers, and the grid.

What will I be doing?

As the Interim Head of Product for Customer Care, you will lead the strategy and execution of Kaluza Agent Experience and Customer Contact as a Service (CCaaS), and Customer Self-Service Experience.

These products are mission-critical to Kaluza’s vision and objective to enable global energy retailers to provide exceptional, AI-driven, and cost-efficient customer service. Your responsibilities will include:

Owning and refining the global strategy and roadmap for Customer Care products
Driving delivery of in-flight development milestones and evolving the product strategy as we learn from customer adoption
Collaborating with Commercial, Design, and Engineering teams to refine the go-to-market strategy
Representing Kaluza in external engagements, conferences, and client meetings
Managing and developing a talented team of product managers while contributing to the broader product community

You’ll thrive in this role if you enjoy transforming customer insights into product innovation and influencing teams across a global stage.

About You

You are a seasoned product leader who can hit the ground running in a dynamic, fast-paced environment. You are:

Skilled in defining and delivering product strategy, roadmaps, and outcomes
Experienced in managing and scaling multiple product teams
Passionate about end-user experience, particularly in operational and contact centre environments
Highly analytical, resourceful, and hands-on, with a strong focus on outcomes
An excellent communicator who can influence senior leadership and external stakeholders
Known for building strong internal and external relationships
Comfortable with travel for key client and industry engagements

What will set you apart

Prior experience as a Head of Product managing multiple product teams
Strong commercial acumen, particularly around go-to-market strategy and pricing
Background in energy retail operations and contact centres
Experience leveraging AI to enhance customer experiences

From us you’ll get

Pension Scheme
Discretionary Bonus Scheme
Private Medical Insurance + Virtual GP
Life Assurance
Access to Furthr - a Climate Action app
Free Mortgage Advice and Eye Tests
Perks at Work - access to thousands of retail discounts
5% Flex Fund to spend on the benefits you want most
26 days holiday
Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like
Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family
Dedicated personal learning and home office budgets
Flexible working — we trust you to work in a way that suits your lifestyle
And more…

Interim Head of Product - Customer Care (12 Month FTC) at Kaluza - PM Job Opening