Refund Policy

This Refund Policy outlines the conditions under which refunds may be issued for premium subscriptions and related services on PM Interview Prep Club.

Refunds may be considered on a case-by-case basis for the following reasons: - Technical Issues: If technical problems persists for longer period of time and prevents access to premium features. - Billing Errors: In cases of incorrect or duplicate billing. *Note: Purchases of extra credits are non-refundable.*

To request a refund, please: 1. Email your request to support@pminterviewprep.club. 2. Include your account details and any supporting documentation or explanations related to your claim. Your account from both paid community and platform will be suspended until we reach a conclusion. Once we initiate the refund process, you must follow the official refund track. Failure to comply within 7 days will result in cancellation of your refund request, and any future refund requests will be automatically rejected.

Refund request is approved and the amount eligible for refund after deductions will be credited to your bank account to the original payment method after your subscription end date (as determined at the time of payment). We may contact you to for additional information if needed.

Refunds will not be provided for: - Purchases of extra credits. - Refund requests submitted after 5 days of purchase. - Cases where the premium service has been used.

Refunds will not be issued if: - The account has engaged in abusive behavior or violated our Terms of Service. - The user has previously been warned or suspended for rule violations. - Refunds are requested for perceived but unvalidated lack of service impact (e.g., "I didn’t get the job"). - Any features were accessed and significantly used (for example, solving multiple challenges or downloading premium content).

If a refund request is determined to be fraudulent or abusive, the user’s account will be flagged internally. Repeated or egregious behavior will lead to permanent blacklisting from all current and future offerings.

We reserve the right to review account activity—including logins, content access, and challenge attempts—to assess if the premium service was significantly used. In such cases, refunds will not be granted even if within the refund request window.

All approved refunds may be subject to an administrative deduction (typically 5–10%) to cover processing and gateway charges.

Refund requests cannot be escalated to third-party platforms (e.g., Razorpay, PhonePe) without first undergoing full internal review. Breaching this condition may result in account suspension.

We reserve the right to modify this Refund Policy at any time. Any changes will be updated on this page. Continued use of our premium services implies acceptance of the updated policy.

For refund-related inquiries, please contact support@pminterviewprep.club.