Product Manager

Job Description

Visa is seeking a skilled and innovative Manager of Product Management to support the development and delivery of advanced products and solutions. This role involves leveraging Payment Acceptance, EMV – Chip Authentication, Tokens, Visa Direct, 3DS rails, and PCI secure software-based technologies to improve experiences for all ecosystem stakeholders, including sellers, buyers, issuers, acquirers, and technology platforms. The Manager will ensure that these solutions meet the needs of both developed and emerging markets.

Key Responsibilities:

• Product and Solution Delivery: Assist in the development and delivery of innovative card acceptance services and capabilities that enhance the overall ecosystem.
• Infrastructure Establishment: Contribute to designing and establishing the infrastructure for card acceptance services to meet current and future needs.
• Cross-Functional Collaboration: Collaborate with various teams across Visa to launch, commercialize, and scale business services.
• Requirement Translation: Translate regional needs and technology assets into comprehensive business and technical requirements for emerging solutions.
• Product Development: Utilize product-building skills, focusing on digital payment technologies to identify efficiencies and opportunities.
• Requirement Authoring and Deployment: Assist in authoring detailed requirements and overseeing the deployment of Solution Services, including creating go-to-market (GTM) collateral and processes.
• Sprint Management: Support sprint management, ensuring status updates and delivery align with agreed time, cost, and quality parameters.
• Issue Management: Identify potential issues early, determine resolutions, communicate status, and track and resolve issues promptly.
• Global and Regional Balance: Assist in balancing regional and global opportunities to achieve overall solution and platform objectives through collaboration across a complex, matrixed organization.

Essential Functions:

• Pragmatic Product Building: Synthesize requirements into a common set of platform and service capabilities, writing clear and detailed user stories and requirements for complex features and product sets.
• Cross-Functional Liaison: Liaise with other business units, product managers, engineering, and other groups to ensure flawless execution and output enablement guides and collaterals.
• Business Problem Management: Manage business problems through hands-on troubleshooting and analysis, essential for key global projects/programs related to the new solution.
• Technical Discussions: Participate in technical discussions with knowledge of EMV, FIDO, PCI, tokenization, application requirements, customer experience, and software and payments security.
• Team Collaboration: Act as a bridge between business and technology, collaborating effectively with various teams across Visa globally.
• Core Platform Development: Support the development of the core platform along with feature sets spanning the end-to-end payments lifecycle.
• Product Documentation: Manage updates to product documentation and collaborate with global stakeholders on communication impacts, including developing FAQs, internal memos, and Visa Business News (VBN) articles.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Demonstrated expertise in designing and implementing payment products and services tailored for treasury banking.
• Proven track record of contributing to successful initiatives.
• Subject matter expertise in debit, credit, and digital products, with an understanding of RTP, ACH processing, merchant terminals, card schemes, and Instant Payments.
• At least 5 years of industry experience in product management, product development, and payments processing, focusing on launching new products and features.
• Knowledge of Digital Payments, NFC/HCE, and QR Codes.
• Understanding of Credit/Debit/Pre-Paid cards and the financial/payment industry.
• Ability to manage projects with multiple workstreams and demonstrate leadership across various product business challenges.
• Experience in structuring, managing, and coordinating complex workstreams and processes involving multiple stakeholders.
• Ability to collaborate and influence within a highly matrixed organization.
• Proficiency in PowerPoint, Excel, and JIRA.
• Team-oriented, collaborative, and flexible, with excellent presentation skills and strong oral and written communication capabilities.
• Detail-oriented and highly execution-focused, with the ability to work effectively with counterparts across multiple functional groups.
• Organized, with a natural aptitude for both strategic and tactical planning, and the ability to translate strategy into actionable deliverables.
• Strong business acumen and an understanding of organizational issues and challenges.
• Ability to think creatively, innovate, and differentiate products, with tangible evidence of business results.
• Ability to work independently within a complex environment, driving rigorous, fact-based recommendations and solutions.