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Product Manager - Customer Experience
Location
Bengaluru
Experience
4+ years
Posted
03-Apr-2025
52+ applicants so far
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Job Description
Responsibilities:
- Own and build Customer Delight as a company wide mission
- Liaison across all product process owners to boost NPS
- Define, track and boost L2, L3 level metrics impact NPS
What makes this role interesting?
- You will own one of company’s core KPIs and will be working closely with founders and all HODs
- You will own one of the top 4 company agenda
- Direct impact on democratizing financial access for millions of Indians
- Work with a proven leadership team of serial entrepreneurs from IIT Bombay
- Opportunity to shape a product touching over 40 million users across 2,200 cities.
Experience & Qualification Required:
- B. Tech /B.E. from a premier institute
- 4 + years of experience on a similar role in a B2C company
- Should have hands-on experience of working in critical customer experience life cycle stages
- Strong problem solving and analytical skills
Location: Bangalore (Marathahalli)
Work Days: Monday - Friday
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