{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Product Manager - Customer Service Experience","description":"

🚀 We at Pine Labs are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.🌐

🔍 What We're Looking For:

We are seeking a Product Manager to transform how our customer service experience and digitization of service is transformed. The role also requires to redefine how admin and partners use and engage on a consolidated admin platforms, with a dedicated focus on driving operational efficiency, and ease of information access within and outside the organization. The service and admin platform support both external facing customer and internal teams like operations, Customer service & support, Risk & compliance, Settlement and finance ops and sales teams to streamline merchant onboarding, configuration management, issue resolution, internal reporting & MIS, and other back office activities. The ideal candidate will have a proven track record of developing scalable self-serve, app and chat based assistive service models, admin tools reimagining service workflows to enable customer and operational efficiency.

🌈 What we Value in Our people

You take the shot: You Decide Fast and You Deliver Right
You are the CEO of what you do: you show ownership and make things happen
You own tomorrow: by building solutions for the merchants and doing the right thing
You sign your work like an artist: You seek to learn and take pride in the work you do

","hiringOrganization":{"@type":"Organization","name":"Pine Labs","sameAs":"https://www.pinelabs.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"IN","addressLocality":"Noida"}},"datePosted":"2025-03-28T00:00:00.000Z","validThrough":"2025-04-27","employmentType":"FULL_TIME","url":"https://www.pminterviewprep.club/jobs/pine-labs-senior-product-manager-customer-service-experience"}

Senior Product Manager - Customer Service Experience at Pine Labs — PM Job Opening