Product Manager

Key Responsibilities:

• Own the product roadmap for BIK's AI Powered platform, prioritizing features based on customer needs and business impact
• Work closely with AI/ML teams to enhance our LLM integration and automation capabilities
• Collaborate with UX/UI designers to create intuitive interfaces for support agents and marketers
• Gather and analyze customer feedback to identify improvement opportunities
• Define product metrics and KPIs to measure success
• Lead the development of new features for social media automation and customer engagement
• Ability to understand and create complex conversational AI workflows for clients.
• Manage the integration of retargeting capabilities with various marketing platforms

Required Qualifications:

• 2-4 years of product management experience, preferably in SaaS or customer support platforms
• Strong understanding of AI/ML technologies, particularly LLMs
• Experience with customer support software or helpdesk solutions
• Background in e-commerce or D2C brands is a plus
• Excellent analytical and problem-solving skills
• Strong communication and stakeholder management abilities
• Data-driven decision-making mindset
• Bachelor's degree in Computer Science or related field

Desired Skills:

• Experience with marketing automation and retargeting tools
• Knowledge of customer support metrics and KPIs
• Knowledge of social media platforms and their APIs
• Understanding of natural language processing and conversational AI
• Experience in scaling B2B SaaS products