How will you make an impact in this role?

Joining as an associate of digital product management at American Express is, at its heart, about making a positive difference in people’s lives by improving the products and journeys we offer, in more than 25 countries.

Imagine for a minute that you see an advertisement for an American Express card that excites you. You click on the ad, check out the benefits and decide to apply. You fill out the information about yourself in the application form, take a selfie or a video, upload a photo of your passport and recent bank statement and click submit. Seconds later you’re approved. The card is instantly available on your phone to use and start earning rewards, getting a free Uber or Deliveroo, or getting you access to restaurants and great travel experiences.

This is the kind of experience you’ll be working towards as part of our team – delivering on part of the application/onboarding journey. You’ll help reduce the friction for people to apply for a card while ensuring we meet the complex set of regulatory standards in each country to protect against fraud and other criminal activity.

Your responsibilities include:

Understanding and learning about our users' needs, both customers and internal teams
Translating requirements into coherent user stories using agile tools and methods
Working with engineers on a day-to-day basis to execute requirements during the development process.
Driving delivery by trouble-shooting issues, de-mystifying complex needs and leading planning cycles in partnership with your leader and agile champions
Delivering the product roadmap in collaboration with go-to-market, engineering and design functions, often coordinating with other delivery teams
Collaborating with local market teams to stay on top of market developments and the competition
Partnering with engineering and design functions throughout the product lifecycle from ideation to delivery and ongoing iteration

To be successful you have:

A passion for technology improving customer and user lives. Existing product experience of 1-2 years would be welcome, but not essential as this role typically spans the first 3-5 years of a career before advancing in the product management function.
Insatiable curiosity and proven ability to learn.
Strong written & verbal communication skills. You’re able to articulate the reasons behind your work and bring others along with you. The skills stretch from writing customer journey narratives and mocking up wireframes to share with engineers to inspiring go to market teams with our strategy and roadmap.
Strong collaboration & relationship skills – we are relationship-oriented company, that values diverse perspectives. You will be the evangelist for the strategy and roadmap but won’t be successful without bringing others along with you. Your ability to listen deeply, contextualize your insights are essential to achieving the best outcomes.
The spirit of an entrepreneur with an ability to contribute to product design, project management and technical ideas. Your job doesn't end with your job description.
Ability to thrive in a fast-paced environment, with competing resources and priorities, through the product life cycle from planning and development, through to launch

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

Senior Product Manager -Digital at American Express - PM Job Opening