Root cause analysis interview question

<p>A Customer Success person told you that our magical super important tool is not working on the website, this is a bug! The button is supposed to open up a new page. But currently, clicking the button does nothing.</p><p><br></p><p>i. What are the steps you would take to ensure that this issue gets resolved quickly</p><p>ii. Write out any tickets etc you would use to solve this issue.</p><p>iii. Discuss what stakeholders you would talk to and what conversations you would have to have to get this issue resolved.</p>

Root cause analysisEasy30 minAsked at otherTechnology

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