About the Role:

We are seeking a Platform Product Manager to lead the development and optimization of key internal platforms and streamline acquisition and admissions processes. You will play a critical role in streamlining student lifecycle workflows, improving operational efficiency, and enabling data-driven decision-making across teams.

Key Responsibilities:

Define and manage the product roadmap for internal platforms across sales, admissions, CRM, and student data management.
Gather and prioritize requirements from different internal stakeholders
Design intuitive, efficient workflows that enhance internal user productivity and process consistency.
Write detailed product specs and collaborate closely with engineering and QA teams to deliver on sprint goals.
Track platform usage, gather feedback, and drive iterative improvements.
Ensure seamless data flow and functional integration between core internal systems.
Lead internal product releases with strong documentation, training, and stakeholder alignment.

Key KRAs (Key Responsibility Areas):

Sales Efficiency: Improve the lead-to-sales flow and eliminate gaps/redundancies
Process Turnaround Time (TAT): Shorten processing time for lead to sales
Automation & Workflow Optimization: Identify bottlenecks and implement workflow automations.
Platform Reliability & Scalability: Build systems that scale with user growth and minimize operational risks.
Data Accuracy & Reporting: Ensure reliable data for dashboards, decision-making, and compliance.
Internal User Experience: Streamline platform interfaces to reduce friction.

Requirements:

Minimum 3 years of product management experience.
At least 1 year of hands-on experience managing platform products or internal tools (e.g., CRM, ERP, or operational systems).
Strong analytical and problem-solving skills with a data-driven mindset.
Excellent documentation and communication skills.
Experience working in agile teams and managing cross-functional collaboration.

Nice to Have

Exposure to the education, SaaS, or B2B workflow automation space.
Familiarity with student lifecycle workflows and internal team enablement.

Product Manager at upGrad - PM Job Opening