About the Role

As a Product Manager on the Risk Team, you will be working on a mission-critical area focusing on making sure that our Earner fraud management is as effective and efficient as possible by building a unified product strategy and suite of products that is used by many globally, across functions, to mitigate earner fraud, in and out, at Uber. Our customers and users depend on fast and reliable earner ecosystem and our teams play a critical role in making that happen.

What the Candidate Will Do

You will help users recover from the unexpected and empower internal teams by building products that ensure fast and effective resolution of fraud issues
Craft and own Resolution Center / Unified product strategy and roadmap for payments teams, Uber’s lines of businesses, and support teams
Build strong connections with your internal customers to understand their needs to inform the roadmap. Capture these opportunities in user stories, business flow diagrams, and product requirements. Work cross-functionally to jointly develop innovative approaches for end-to-end resolution.
Drive execution working closely with operations, data science, analytics, engineering, to ensure a robust operational tools framework.

Basic Qualifications

Must have 3+ years of experience as a product manager at a tech company driving delivery of support platform-oriented products.
Must have an undergraduate degree in computer science or similar.
Experience driving improvements in customer support metrics or P&L.
Deep domain knowledge of gig-economy and marketplace, particularly on the technology and platforms aspects.

Preferred Qualifications

Familiarity with multi-sided marketplace businesses
Solid business sense - you can see how impacting one lever in a complex system affects many others.
Demonstrated passion for operations platforms and customer-centricity.
Technical proficiency: understanding of data modeling, data infrastructure, workflows between internal systems.
Experience working with enterprise products, internal operations, and vendors.
Organized and structured approach to managing project ambiguity, complexity, and interdependencies across systems/teams.

Product Manager - Earner Fraud at Uber - PM Job Opening