Key Responsibilities

Product Expertise & Documentation

Rapidly learn the Superleap CRM product suite inside out to become a Subject Matter Expert.
Document and maintain detailed Business Requirement Documents (BRDs) and use-case libraries that reflect customer needs and guide design, development and implementation.

Client Engagement & Delivery

Conduct discovery calls to understand client requirements, pain points and business processes.
Deliver customised, technical product demos that highlight relevant features and best practices.
Lead end-to-end implementation projects: define scope, develop timelines, coordinate resources, and manage go-live activities to meet or exceed client expectations.

Cross-Functional Coordination

Partner with Sales to ensure smooth handoffs from pre-sales to delivery.
Collaborate with Product Development and Engineering teams to scope customisations, troubleshoot issues and surface client feedback for future enhancements.

Market & Competitor Analysis

Stay current on market trends, emerging technologies and competitor offerings within the $65B CRM space.
Conduct regular research to identify whitespace opportunities for Superleap differentiation and innovation.

Innovation & Product Thinking

Apply strong product-thinking skills—both process-oriented and visual—to propose new features, integrations or UI improvements.
Prepare and present product ideas, wireframes or proof-of-concepts to stakeholders, balancing user needs, business objectives, and technical feasibility.

What do you bring?

Education: B.E./B.Tech in Computer Science or related technical field.
Experience: 1–3 years in B2B SaaS product, implementation or consulting roles.
Product & Technical Acumen: Deep familiarity with CRM platforms and cloud-based software; adept at crafting PRDs, user flows and technical demos.
Systems & Product Thinking: Ability to map complex processes involving people and technology, then design solutions that balance user needs, business goals and engineering constraints.
Research & Analysis: Skilled in user research, market trend analysis and competitor benchmarking to inform product enhancements.
Communication: Exceptional verbal and written presentation skills; comfortable engaging both technical and non-technical stakeholders.

Perks & Benefits

Work with founders as a founding team member.
Attractive ESOP component to signify your ownership in the company.
Thrive in a fast-paced and high-impact work environment that encourages creativity.
Contribute to shaping product strategies and decision-making processes.
Collaborate with industry leaders and participate in brainstorming sessions to bring your ideas forward and test them quickly.
Above industry-standard compensation and perks.

Associate Product Manager at Superleap CRM - PM Job Opening