Role Overview

This role calls for a strong, proactive technically inclined Product Manager with previous enterprise POS experience. Ideally, you have demonstrated an excellent track record for both new and evolving existing product capabilities from definition, delivery and to market adoption in the retail industry.

Responsibilities

Design and deliver new features that improve product usage, grow the business, and make customers happy using tangible metrics
Create and prioritize a multi-release feature roadmap, in collaboration with multiple internal and external facing groups (i.e., Customer Success, Sales, and Engineering)
Commit to the best user experience possible. Work closely with UX to develop, test, and deliver assets to Engineering. Drive the end-to-end feature delivery cycle.
Measure success - A feature's release does not decide success. Define what success means for each feature and each function before it even goes to development.
Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process. Own requirements, specifications, and release plans. Own demos.
Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders.
Work across Salesforce and the various teams / clouds on hands on Proof of concepts for newer features and architect them along with engineering
Communicate with clarity and efficiency while coordinating product release communications for your components. Be a great partner with the Engineering team for both successes and challenges.
Serve as a domain and product expert for Retail Cloud and Modern POS with Engineering, GTM and customers.

Role Requirements

5+ years of SaaS product management experience (or relevant experience) within the enterprise POS space.
Experience gathering and redefining business requirements and market needs into a successful product strategy.
Strong organizational as well as written and oral communication skills.
Strong experience in partnering with engineering teams and writing detailed product definitions.
Strong technical abilities to hold your own in debates with technical architects and engineers. You are intimately familiar with modern software development practices used to build and deploy mobile applications.
Experience with agile development methodologies like Scrum.
Understanding of software architecture and UX design.
Ability to prioritize multiple competing priorities in fast paced & iterative product development cycles.
Domain expertise in POS and retail space.
Effective communicator - Communicates well with engineering and cross-functional teams; can effectively present plans and roadmap to internal stakeholders and C-Level execs; comfortable pitching their product to diverse external audiences (customers, partners, and analysts); strong ability to convince and influence
Experience identifying and addressing customer needs, building relationships with customers, developing an awareness of relevant services, communicating with customers in an organized and knowledgeable manner, and delivering clear requests for information

Desired Requirements

In-depth experience working with Salesforce products and APIs.
Prior experience working with the enterprise POS space.

Product Manager, Modern POS at Salesforce - PM Job Opening