About the Role

At HighLevel, we’re on a mission to help agencies and businesses thrive through innovative software solutions. The Contacts Module is the heart of our platform—powering customer relationship management, communication workflows, and critical business data.

As Senior Product Manager – Contacts, you will own the strategy, roadmap, and execution for this core product area. You’ll lead initiatives to improve performance, enhance user experience, and enable powerful integrations that deliver tangible impact for thousands of businesses.

Key Responsibilities

Product Strategy & Vision

- Define and evolve the long-term vision and roadmap for the Contacts experience, aligning with customer needs and company objectives.

- Develop and communicate a clear strategy for scaling the Contacts infrastructure and capabilities as our customer base grows.

Execution & Delivery

- Lead end-to-end product development, including discovery, requirements definition, prioritization, and launch.

- Drive architectural improvements to enhance reliability, scalability, and performance of Contacts-related systems.

- Partner closely with engineering and design to deliver modern, intuitive experiences across web and mobile.

- User-Centric Problem SolvingDeeply understand customer workflows, pain points, and opportunities for automation and simplification.

- Identify and prioritize improvements that increase adoption, retention, and customer satisfaction.

Cross-Functional Leadership

- Collaborate across multiple teams—including other product managers, engineering squads, designers, QA, and go-to-market teams—to deliver cohesive solutions.

- Serve as the primary point of contact for your product area, ensuring transparency and alignment across stakeholders.

- Measurement & Continuous ImprovementDefine success metrics and track performance against objectives.

- Gather feedback, analyze data, and iterate on solutions to maximize business and customer outcomes.

- Keep leadership informed with clear, concise updates on progress, risks, and strategic decisions.

What You Bring

- 8+ years of experience in professional roles, with 6+ years in Product Management in SaaS, CRM, or related platforms.

- Proven success managing complex, high-scale product areas involving backend systems and user-facing interfaces.

- Strong technical literacy and experience working with engineering teams on architecture and performance improvements.

- Ability to thrive in a fast-paced environment with multiple competing priorities.

- Excellent communication and stakeholder management skills.

- A passion for solving customer problems and delivering elegant, intuitive solutions.

Senior Product Manager – Contacts at HighLevel - PM Job Opening