Job Description

As a Senior Manager of Product Management at Freshworks, you will lead strategic product initiatives for our suite of customer and employee engagement SaaS solutions. You'll drive product strategy, work closely with cross-functional teams, and deliver exceptional user experiences that solve real business problems. This role requires a blend of business acumen, technical understanding, and customer empathy to create products that delight our global customer base.

Key Responsibilities

Product Strategy & VisionDevelop and communicate a compelling product vision and strategy aligned with company objectives
Lead product roadmap planning, execution, and communication across stakeholders
Identify market trends, customer needs, and competitive landscape to drive innovation
Product Development & ExecutionTranslate business requirements into detailed product specifications
Collaborate with engineering, design, and QA teams to ensure high-quality implementation
Manage product backlog, prioritize features, and define acceptance criteria
Drive product development using agile methodologies
Customer & Market InsightsConduct customer research and gather feedback to validate product decisions
Analyze market trends, competitive offerings, and emerging technologies
Use data analytics to drive product decisions and measure success
Create business cases to support new product initiatives
Cross-functional LeadershipLead and mentor a team of product managers
Partner with sales, marketing, and customer success teams to ensure product-market fit
Present product strategies to executive leadership and key stakeholders
Influence without direct authority across various departments
Product Lifecycle Management

Qualifications

• 12+ years of working in global/cross-functional software teams in a software product company. SaaS experience is preferred as you’d settle right in.

• Experience in building CX products is a plus

• Being empathetic and having a strong listening ability to understand the other person - may it be a customer or a stakeholder.

• Ability to arrive at intuitive & uncomplicated solutions from concept to scale by leveraging AI.

• Ability to communicate complex concepts/customer problems in a simple way to internal & external stakeholders.

• A track record of making day-to-day data-driven decisions in a fast-evolving environment while keeping an eye on the overall vision.

• Having worked in a mode of structured experimentation - measuring and iterating on problems from time to time to achieve product goals.

Product Management leader at Freshworks - PM Job Opening