{"@context":"https://schema.org","@type":"JobPosting","title":"Adoption Manager (Technical Customer Success/Technical Account Manager)","description":"

About the Role:

A Product Adoption Manager plays a strategic and execution-focused role in driving the successful adoption and integration of our SaaS platform into customers' workflows. This position is essential for maximizing customer success, retention, and long-term engagement by ensuring customers derive continuous value from our product.

This is a high-impact role requiring deep technical understanding, excellent stakeholder management, and a proactive mindset to lead adoption initiatives end-to-end.

Key Responsibilities:

Customer Onboarding and Training

Develop Tailored Onboarding Plans: Build customized onboarding journeys based on each customer's goals and technical requirements.
Conduct Training Sessions: Create and deliver training materials (guides, videos, webinars) to educate customers on product features and usage best practices.
Personalized Onboarding: Apply contextual, use-case-driven onboarding strategies to ensure rapid and meaningful adoption.

Customer Interaction and Support

In-depth Consultations: Engage with customers to understand business objectives and align product functionality accordingly.
Address Inquiries: Resolve product-related questions with clarity and speed, ensuring a superior customer experience.
Maintain Relationships: Build strong, trust-based relationships with users and key stakeholders to support product loyalty and advocacy.

Monitoring and Analytics

Track Usage Patterns: Use analytics tools to assess engagement trends and highlight adoption friction points.
Adoption Metrics: Monitor and report on activation rates, feature usage, engagement scores, and other relevant KPIs.
Customer Success Plans: Co-create success plans with customers, defining goals, milestones, and value drivers.

Feedback and Iterative Improvement

Collect User Feedback: Capture customer insights to inform roadmap discussions and feature enhancements.
A/B Testing & Optimization: Leverage experimentation and feedback loops to refine onboarding and adoption strategies.

Qualifications

Education: Bachelor’s degree in Business, Marketing, Computer Science, or related field.
Experience: 5–8 years in a customer-facing role with a strong track record in SaaS onboarding, customer success, or adoption strategy.
Technical Acumen: Deep understanding of SaaS products and relevant technologies (e.g., APIs, integrations, platform architecture).
Communication: Exceptional written and verbal communication skills with a strong ability to explain complex concepts clearly.
Problem-Solving: A customer-first mindset with the ability to solve challenges quickly and effectively.
Work Hours: Must be comfortable working in US shifts to support North America-based customers.

","hiringOrganization":{"@type":"Organization","name":"Aviso AI","sameAs":"https://www.aviso.com/"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"IN","addressLocality":"Remote"}},"datePosted":"2025-06-12T00:00:00.000Z","validThrough":"2025-07-12","employmentType":"FULL_TIME","url":"https://www.pminterviewprep.club/jobs/aviso-ai-adoption-manager-technical-customer-successtechnical-account-manager"}

Adoption Manager (Technical Customer Success/Technical Account Manager) at Aviso AI - PM Job Opening